Assessor Resource

AURVNA4005
Inspect quality of vehicle repair work

Assessment tool

Version 1.0
Issue Date: April 2024


Work involves inspecting the technical quality of vehicle repair work mid-repair in the vehicle loss assessment environment at the request of either the customer or the repairer. Repair work may be to light vehicles, commercial vehicles, heavy vehicles, agricultural and plant equipment, recreational vehicles and motorcycles.

This unit describes the performance outcomes required to inspect vehicle repair work to ensure that it is on track and being repaired as agreed by the insurer and the repairer, and then documenting the work quality and action required.

Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.

A person who demonstrates competency in this unit must be able to:

observe safety procedures and requirements when inspecting vehicle repair work

communicate effectively with others involved in or affected by the work

source relevant vehicle repair information

inspect the quality of work undertaken for a range of vehicles

identify repair faults and decided rectification action

work within relevant codes of conduct

write a vehicle inspection report.

Context of, and specific resources for assessment

Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.

Assessment is to occur:

using standard workplace practices and procedures

following safety requirements

applying environmental constraints.

Assessment is to comply with relevant:

regulatory requirements

Australian standards

industry codes of practice.

The following resources must be made available for the assessment of this unit:

a range of vehicles with both satisfactory and unsatisfactory repair work

computer hardware and software, calculators and general office equipment

digital camera

workplace quality requirements

relevant tools and equipment

relevant information, including manufacturer specifications and costs

vehicle inspection details.

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.

Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.

Competence in this unit may be assessed in conjunction with other units which together form part of an holistic work role.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.

Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

technical skills to inspect the quality of mechanical, body and paint repair work undertaken on vehicle

analytical skills to identify and analyse vehicle repair work

communication skills to:

confirm inspection requirements

question and listen to others regarding repair work

reach agreement on cost and quotation variations

literacy skills to:

interpret manufacturer procedures

interpret technical information and specifications

use common industry terminology

analyse information relating to inspection requirements

understand safety procedures

write vehicle inspection reports

numeracy skills to:

interpret technical measurements

determine cost variations

problem-solving skills to:

achieve quality and avoid scheduling problems

identify technical and repair problems

prevent time and material wastage

team skills to:

optimise workflow and quality

work effectively and cooperatively with others

technology skills to use communication devices and computerised equipment to document and report results

Required knowledge

technical knowledge of motor vehicle mechanical, electrical, surface and structural:

damage and faults

dismantling and repair methods

current assessing and quoting methodologies

vehicle inspection and damage assessment procedures and methodologies, including repair set-ups and dismantling procedures

relevant automotive websites to locate current best practice and future trends information

general insurance industry knowledge, including relevant sections of:

Competition and Consumer Act

copyright law

contract and insurance law

Insurance Contracts Act

intellectual property

Motor Vehicle Insurance and Repair Industry Code of Conduct

personal legal liability

State or Territory Fair Trading Act

methods of sourcing manufacturer and component supplier specifications, including workshop manuals and repair guides

applicable commonwealth, state or territory laws, regulations and standards relating to inspecting quality of vehicle repair work, including:

environmental regulations

legislation

Workplace Health and Safety Act

workplace policies and procedures relating to inspecting the quality of vehicle repair work, including:

quality requirements

recording and reporting procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Vehicle inspection method may include:

interviewing clients and accident witnesses

physically checking and inspecting damage to vehicle and components

referring to reports, publications and manufacturer specifications

responding to agency enquiries

visual inspection, including using digital images of damage to vehicle and components.

Manufacturer and component supplier specifications may include:

Australian standards

diagrams and sketches

instructions issued by authorised organisation or external persons

inventory systems

material safety data sheets (MSDS)

original equipment manufacturer (OEM) design specifications and repair requirements

parts catalogues

safe work procedures for inspecting vehicles for saleable components

verbal, written and graphical instructions

workplace specifications and requirements.

Legal requirements are to be in accordance with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice, and may include:

Australian standards

award and enterprise agreements

confidentiality and privacy

Competition and Consumer Act

copyright law

duty of care

Motor Vehicle Insurance and Repair Industry Code of Conduct

WHS

relevant industry codes of practice

the environment.

WHS requirements may include:

correct disposal of hazardous materials and substances

first aid equipment

following emergency procedures

hazard and risk control

personal protective equipment and clothing

safety equipment

techniques for manual handling, including shifting, lifting and carrying.

Workplace environmental requirements may include:

clean-up management

dust and noise minimisation

waste management.

Workplace policies and procedures may include:

environment and sustainability

job specifications

manufacturer specifications and industry codes of practice

WHS

quality policies and procedures, including Australian standards

recording and reporting procedures

safe work procedures.

Rectification action may include:

declaring the vehicle a total loss and disposing of the vehicle at auction

declaring the vehicle a total loss and selling vehicle in its present condition back to the original repairer

declaring the vehicle a total loss as the rectification repair costs and salvage value meets or exceeds vehicle current market value

repairing the vehicle at a new repairer and seeking recovery from the original repairer

repairing the vehicle at the original repairer.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Vehicle information is accessed and reviewed 
Vehicle to be inspected is identified and checked against vehicle information 
Appropriate vehicle inspection method is determined 
Materials and equipment required to conduct vehicle inspection are identified and prepared 
Manufacturer and component supplier specifications, legal requirements, workplace health and safety (WHS) requirements, workplace environmental requirements and workplace policies and procedures are read and complied with 
Vehicle is inspected to determine that corrective action has been undertaken to an acceptable standard in line with compliance requirements 
Repair faults are determined 
Rectification action is decided 
Repair faults and recommended repair methods are discussed with current or new repairer 
Cost and quotation variations are agreed with current or new repairer 
Corrective work process is authorised with current or new repairer 
Actions undertaken are documented as required under the relevant code of practice 
Vehicle inspection report is provided to appropriate person 
Report is filed as required by workplace policies and procedures 

Forms

Assessment Cover Sheet

AURVNA4005 - Inspect quality of vehicle repair work
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AURVNA4005 - Inspect quality of vehicle repair work

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: